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Refund Policy

Last updated: 7/24/2026

1. Overview

Alternate QA ("we," "our," or "us") offers digital subscription services including Pro and Team plans. Because our products are digital in nature and provide immediate access upon purchase, refunds are handled on a case-by-case basis as described below.

2. Subscription Plans

  • Free Tier: Always free. No payment required. Includes access to the Academy, QA Audit tool (limited), and client-side utilities.
  • Pro Plan: A paid monthly or annual subscription that unlocks advanced features, AI-powered analysis, and premium content.
  • Team Plan: A paid monthly or annual subscription designed for teams, including collaboration tools, team management, and shared dashboards.

3. Refund Eligibility

You may request a full refund if:

  • You request a refund within 7 days of the initial purchase date (first subscription payment only).
  • The service was materially unavailable or non-functional during your subscription period due to issues on our end.
  • You were charged in error (e.g., duplicate charges, billing after cancellation).

4. Non-Refundable Situations

Refunds are generally not provided in the following cases:

  • After the 7-day initial refund window has passed for the first payment.
  • For renewal payments — you may cancel your subscription at any time, and it will remain active until the end of the current billing cycle. No partial refunds are issued for unused time in a billing period.
  • If the account was suspended or terminated due to a violation of our Terms of Service.
  • Dissatisfaction with AI-generated output quality, as stated in our Terms of Service (AI output is provided "as is").

5. How to Request a Refund

To request a refund, please email us at myalternateqa@gmail.com with the following information:

  • Your account email address.
  • Date of purchase.
  • Reason for the refund request.
  • Any relevant transaction IDs or receipts.

We aim to respond to all refund requests within 3 business days.

6. Refund Processing

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take 5–10 business days to appear on your statement.

7. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

  • Your access to paid features will continue until the end of the current billing cycle.
  • You will not be charged again after cancellation.
  • Your data and progress will be retained and accessible on the Free Tier.

8. Contact Us

If you have questions about this policy, please contact us at myalternateqa@gmail.com.